12th January 2024

Bringing people together in a world of hybrid working


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12th January 2024


Although accelerated by the Covid-19 pandemic, there’s no doubt that the hybrid working model is here to stay for many modern businesses, giving people the perfect blend of working from home and in the office.

And while some organisations may still be struggling to make hybrid working a success – at Bank House, the building’s 10,000 sq. ft, column-free floorplates provide the perfect blank canvas to design a working environment that brings people together.

Carol Doyle, an Associate Director in the commercial department at Lycetts, which is based on the fifth floor of the landmark Pilgrim Street development, explains: “I’ve been at the company for almost 20 years, and before we moved into Bank House, every department was separated in their own areas of the office. We didn’t see many colleagues on a day-to-day basis; only those we were sitting with, and everyone had a permanent desk of their own.

“But at Bank House it’s all open plan – a huge change for most of us!”

Carol Doyle

Not only is the space open plan, but Lycetts, which was based at Milburn House for 60 years before relocating last summer to the first of the three new buildings making up Pilgrim Place, has adopted a hot-desking policy, meaning all members of the team can sit wherever they choose on any given day, a practice they feel has enabled staff to better understand the organisation’s different departments.

Like many companies, Lycetts employees can also opt to work from home two days each week, and for some there is a risk that this can create a feeling of disconnection. Not so at Lycetts however.

Carol’s colleague Oliver Noy is a relative newcomer to the business, having joined around 18 months ago, but said of the policy: “The move has brought the whole team together. I know the names of a lot more team members since moving to Bank House.”

And although Carol values the flexibility she’s been given, she finds the new and improved social interaction between colleagues even more valuable and chooses to be office-based full time.

She added: “You can’t not enjoy coming into this working environment. The new office has far superior facilities, and staff are encouraged to use the kitchen area rather than eating at their desks.

“The main reception area on the ground floor is also a fantastic space for occupiers to use and we’ve had lots of great feedback from clients as we’re hosting many events from there.

“Lycetts want the best for its staff and the hybrid working model, combined with the new hot desking policy enables us to grow within the space. It shows the business is investing in its people – for me, that’s what the move to Bank House has been about.”

Andrew Hay

Andrew Hay first did work experience at Lycetts at the age of 14 before joining the firm as an administration assistant. 13 years later, Andrew is a Associate Director managing a team of 12.

He said: “Whilst some people are keen to work from home at some point during the week, I believe the working environment at Bank House makes it more appealing to come into the office than previously.

“The move to an open plan structure has been particularly helpful for new staff members, and prospective employees are clearly impressed at the standard of working environment we can offer to help them develop.”

With 360-degree views across the city and an abundance of natural light, Bank House provides a space that is ideal for bringing people together, not only to do a job, but to enjoy a shared working experience that is second to none, whether every day or just on some days of the week!

Remaining office suites at Bank House are being marketed by joint letting agents Avison Young and Knight Frank. For more details about how our flexible facilities can transform your team, visit bankhousenewcastle.com

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