12th January 2024

Bringing people together in a world of hybrid working



12th January 2024

Although accelerated by the Covid-19 pandemic, there’s no doubt that the hybrid working model is here to stay for many modern businesses, giving people the perfect blend of working from home and in the office.

And while some organisations may still be struggling to make hybrid working a success – at Bank House, the building’s 10,000 sq. ft, column-free floorplates provide the perfect blank canvas to design a working environment that brings people together.

Carol Doyle, an Associate Director in the commercial department at Lycetts, which is based on the fifth floor of the landmark Pilgrim Street development, explains: “I’ve been at the company for almost 20 years, and before we moved into Bank House, every department was separated in their own areas of the office. We didn’t see many colleagues on a day-to-day basis; only those we were sitting with, and everyone had a permanent desk of their own.

“But at Bank House it’s all open plan – a huge change for most of us!”

Carol Doyle

Not only is the space open plan, but Lycetts, which was based at Milburn House for 60 years before relocating last summer to the first of the three new buildings making up Pilgrim Place, has adopted a hot-desking policy, meaning all members of the team can sit wherever they choose on any given day, a practice they feel has enabled staff to better understand the organisation’s different departments.

Like many companies, Lycetts employees can also opt to work from home two days each week, and for some there is a risk that this can create a feeling of disconnection. Not so at Lycetts however.

Carol’s colleague Oliver Noy is a relative newcomer to the business, having joined around 18 months ago, but said of the policy: “The move has brought the whole team together. I know the names of a lot more team members since moving to Bank House.”

And although Carol values the flexibility she’s been given, she finds the new and improved social interaction between colleagues even more valuable and chooses to be office-based full time.

She added: “You can’t not enjoy coming into this working environment. The new office has far superior facilities, and staff are encouraged to use the kitchen area rather than eating at their desks.

“The main reception area on the ground floor is also a fantastic space for occupiers to use and we’ve had lots of great feedback from clients as we’re hosting many events from there.

“Lycetts want the best for its staff and the hybrid working model, combined with the new hot desking policy enables us to grow within the space. It shows the business is investing in its people – for me, that’s what the move to Bank House has been about.”

Andrew Hay

Andrew Hay first did work experience at Lycetts at the age of 14 before joining the firm as an administration assistant. 13 years later, Andrew is a Associate Director managing a team of 12.

He said: “Whilst some people are keen to work from home at some point during the week, I believe the working environment at Bank House makes it more appealing to come into the office than previously.

“The move to an open plan structure has been particularly helpful for new staff members, and prospective employees are clearly impressed at the standard of working environment we can offer to help them develop.”

With 360-degree views across the city and an abundance of natural light, Bank House provides a space that is ideal for bringing people together, not only to do a job, but to enjoy a shared working experience that is second to none, whether every day or just on some days of the week!

Remaining office suites at Bank House are being marketed by joint letting agents Avison Young and Knight Frank. For more details about how our flexible facilities can transform your team, visit bankhousenewcastle.com

Related Content

More articles

5-minutes with: Rebecca Brough of Cubo

We recently caught up with Rebecca Brough, co-founder and CMO at Cubo, the leading flexible workspace provider which launched its first North East site here at Bank House in November. Find out what Rebecca had to say, including what Cubo has to offer customers here in Newcastle.

Law firm chooses Bank House for new HQ

Growing commercial law firm JLF has announced plans to move to the top floor of Bank House later this year. The firm is set to take space with Cubo and says the move underlines its confidence in the North East and will be the perfect platform for further growth.

Knights set for North East growth from flagship office at Bank House

2024 has started on a very positive note here at Bank House with news of another letting. Leading professional services business Knights will soon take occupation of over 5,300 sq.ft of Grade A office space to accommodate its team of 40 here in Newcastle.

Bringing people together in a world of hybrid working

Hybrid working has changed how we use office space. Once solely a place of work, in 2024 offices should provide the optimum environment to connect staff, attract talent, inspire people and help forge a strong company spirit. In our second article looking at how Lycetts has adapted to life at Bank House, we find out how the building is supporting the firm’s new working patterns.

How Bank House boosts both productivity & people

Its safe to say that moving to Bank House earlier this year has transformed the way that the Newcastle office of Lycetts works. The impact on the insurance broker and financial advisory firm’s people has been significant. Read on to find out more….

Forward-thinking office design supports new occupiers

In our second article looking at the impact of DAC Beachcroft’s relocation to Bank House, we have been talking to Sarah George and Carol Venegas to find out how the building is supporting active travel options and more flexible working patterns.

Cubo launches at Bank House

Expanding flexible workspace provider Cubo is officially open for business after launching their first Newcastle operation within the top two floors of Bank House, in the heart of the city centre.

Bank House – supporting work, rest & play, whatever the role

Six months on from their relocation to Bank House, we have been chatting to two members of DAC Beachcroft’s Newcastle team to find out how their new workplace is supporting the firm’s flexible approach to working.

Flex office operator commits to Bank House

Leading flex office provider Cubo has continued its drive into the north of England with the acquisition of a new 20,000 sq. ft workspace in Newcastle city centre.

Latest letting marks official launch of Bank House

Newcastle city centre’s new multi-million-pound Bank House office complex has officially opened with news that it has secured a third occupier.

Andrew Simmons appointed as Building Manager at Bank House

Meet Andrew Simmons, our newly appointed Building Manager and the man responsible for overseeing the maintenance, operations and security of Bank House.

5-minutes with: Nicola Fairbairn of DACB

In September we announced that international law firm DAC Beachcroft had exchanged contracts to become the first tenant of Bank House. DACB will soon be taking occupation of 15,000 sq.ft. over one and a half floors and we have been talking to partner, Nicola Fairbairn to find out more.

5-minutes with: Charles Renwick of Lycetts

Ahead of Lycetts’ relocation to Bank House this summer, we have been chatting to Charlie Renwick, to find out what it will mean for the business after 60 years at Milburn House and the firm’s 100 staff who are based in Newcastle.

Lycetts heading to Bank House after 60 years on Dean Street

A leading independent insurance broker is relocating its UK headquarters to the first phase of Newcastle’s Pilgrim Place, after exchanging contracts on 10,000 sq,ft of new office space.

5-minutes with: Paddy Matheson of Knight Frank

Knight Frank and Avison Young are working together as our joint letting agents at Bank House. We have been talking to Knight Frank’s Paddy Matheson to find out what is happening in the office sector and how Bank House will be able to accommodate occupier requirements in a fast-changing market.

First occupier confirmed for Newcastle landmark development

One of the North East’s most high-profile development schemes has secured an international law firm as its first occupier, seven months ahead of practical completion.

Interest in Bank House ramps up as new visuals released

Nine months ahead of the completion of the inaugural building in the multi-million-pound transformation of Pilgrim Street, marketing of Bank House has launched this week.

5-minutes with: Tony Wordsworth of Avison Young

Kicking off our new series of interviews with members of the Bank House delivery team, we caught up with Tony Wordsworth, director at Avison Young, to find out more about his involvement in the project (which dates back 20 years!!)