13th December 2023

How Bank House boosts both productivity & people


Categories

Date

13th December 2023


One organisation that has seen a big change for its North East team members in recent months is insurance broker and financial advisory firm Lycetts, which relocated to the fifth floor of Bank House after 60 years at a premises close to its heart.

It was a friendship between Lycetts founder Michael Lycett and his WWII comrade, the grandfather of Newcastle-based divisional director Charles Renwick, who’s family built and then owned Milburn House, that resulted in the firm’s longstanding lease at the Dean Street property.

Wherever the organisation moved to, it was crucial that its headquarters would maintain a modern family feel, based on the traditional values upon which Lycetts was founded. And the team needn’t have worried. In fact, some staff feel the change has given the already thriving firm a new lease of life.

Andrew Hay first did work experience at Lycetts at the age of 14 before joining as an administration assistant. Now, with 13 years tenure under his belt, Andrew is an Associate Director managing a team of 12.

He said: “Having grown up with the firm, I’ve seen the business grow in more ways than one.

“Since moving into Bank House the interaction between team members has improved, which is very helpful in particular for new staff members, but I feel it’s given everyone a lift. Everyone seems more upbeat.”

Andrew feels the impressive surroundings at Bank House, the first of the three new buildings making up Pilgrim Place, have helped boost recruitment.

He said: “There’s no doubt that prospective employees are impressed at the standard of the workspaces we’ve created at Bank House, so recruiting staff is proving easier. It also sets us apart from some of our competitors, but I feel there’s a really positive social experience that comes from being situated in such an environment.”

Andrew’s colleague Oliver Noy, while a relative newcomer to the organisation at 18-months’ service, agrees.

He said: “Because hybrid working is now an established part of our culture, it’s more important than ever before that the office engenders social interaction.

“I know the names of a lot more colleagues since we moved, and walking into Bank House is a great way to start the working day. Our reception enables visitors to look right through onto the office floor. They can see the desks, our colleagues and even the views out of our windows.

“Everything is on show, which makes it transparent – a small but significant point as it helps us seem even more authentic. The move has brought the whole team together.”

In particular, Oliver appreciates the abundance of natural light created within the construction of Bank House in terms of its impact on productivity, mental health and the enjoyment of the working day, all of which were factored into the 14-storey building’s 10,000 sq. ft, column-free floorplates, which are designed to help all occupiers maximise 360-degree views across the city.

Although Lycetts allows team members to work from home up to two days each week, many staff are choosing to work from Bank House full time.

One such individual is Carol Doyle, an Associate Director in the commercial department, who has been at Lycetts for almost 20 years.

She said: “Bank House is the first thing you see when you drive over the Tyne Bridge, so everyone is aware of it, and we’ve had some great feedback from clients because the space lends itself so well to welcoming guests – the move has put Lycetts on the map!”

For Carol, whose team was split across two rooms at the firm’s former premises, the move to Bank House has been a big change, but she feels this has been for the better.

She said: “We have a hot desk policy, so anyone can sit anywhere, and although we did have some concerns about moving to an open plan space, particularly from a noise point of view, the acoustics are excellent, so even with 100 of us in the office we don’t have any issues.

“It’s also been very beneficial from a social point of view, as well as in helping people to understand other aspects of the business outside their own team, which aids with cross-selling between departments.

“The previous layout meant we didn’t see many other colleagues on a day-to-day basis, but as well as hot-desking, here staff are encouraged to use the kitchen area rather than eating at our desks, and everyone is on board with that. It’s working really well.

“The hybrid-working model combined with the hot-desking policy means Lycetts will be able to grow within the space, which is good for the team, and for the city.”

Office accommodation remains available across several floors at Bank House, the remaining suites being marketed by joint letting agents Avison Young and Knight Frank.

For more details about the facilities and the vacant spaces at Bank House, visit bankhousenewcastle.com.

Related Content

More articles

A world class opportunity to accommodate growth

Jenny Hartley, Director of Investment at NewcastleGateshead Initiative explains why Bank House is such a unique proposition for any company which is looking to scale up and able to make the most of everything that Newcastle has to offer.

5-minutes with: Lisa Shacklock

In January we were delighted to announce the news that leading professional services business Knights would be making the move to Bank House in 2024. Now that the firm has settled in to their new office we caught up with client services director Lisa Shacklock.

Bringing people together in a world of hybrid working

Hybrid working has changed how we use office space. Once solely a place of work, in 2024 offices should provide the optimum environment to connect staff, attract talent, inspire people and help forge a strong company spirit. In our second article looking at how Lycetts has adapted to life at Bank House, we find out how the building is supporting the firm’s new working patterns.

5-minutes with: Rebecca Brough of Cubo

We recently caught up with Rebecca Brough, co-founder and CMO at Cubo, the leading flexible workspace provider which launched its first North East site here at Bank House in November. Find out what Rebecca had to say, including what Cubo has to offer customers here in Newcastle.

Law firm chooses Bank House for new HQ

Growing commercial law firm JLF has announced plans to move to the top floor of Bank House later this year. The firm is set to take space with Cubo and says the move underlines its confidence in the North East and will be the perfect platform for further growth.

Knights set for North East growth from flagship office at Bank House

2024 has started on a very positive note here at Bank House with news of another letting. Leading professional services business Knights will soon take occupation of over 5,300 sq.ft of Grade A office space to accommodate its team of 40 here in Newcastle.

How Bank House boosts both productivity & people

Its safe to say that moving to Bank House earlier this year has transformed the way that the Newcastle office of Lycetts works. The impact on the insurance broker and financial advisory firm’s people has been significant. Read on to find out more….

Forward-thinking office design supports new occupiers

In our second article looking at the impact of DAC Beachcroft’s relocation to Bank House, we have been talking to Sarah George and Carol Venegas to find out how the building is supporting active travel options and more flexible working patterns.

Cubo launches at Bank House

Expanding flexible workspace provider Cubo is officially open for business after launching their first Newcastle operation within the top two floors of Bank House, in the heart of the city centre.

Bank House – supporting work, rest & play, whatever the role

Six months on from their relocation to Bank House, we have been chatting to two members of DAC Beachcroft’s Newcastle team to find out how their new workplace is supporting the firm’s flexible approach to working.

Flex office operator commits to Bank House

Leading flex office provider Cubo has continued its drive into the north of England with the acquisition of a new 20,000 sq. ft workspace in Newcastle city centre.

Latest letting marks official launch of Bank House

Newcastle city centre’s new multi-million-pound Bank House office complex has officially opened with news that it has secured a third occupier.

Andrew Simmons appointed as Building Manager at Bank House

Meet Andrew Simmons, our newly appointed Building Manager and the man responsible for overseeing the maintenance, operations and security of Bank House.

5-minutes with: Nicola Fairbairn of DACB

In September we announced that international law firm DAC Beachcroft had exchanged contracts to become the first tenant of Bank House. DACB will soon be taking occupation of 15,000 sq.ft. over one and a half floors and we have been talking to partner, Nicola Fairbairn to find out more.

5-minutes with: Charles Renwick of Lycetts

Ahead of Lycetts’ relocation to Bank House this summer, we have been chatting to Charlie Renwick, to find out what it will mean for the business after 60 years at Milburn House and the firm’s 100 staff who are based in Newcastle.

Lycetts heading to Bank House after 60 years on Dean Street

A leading independent insurance broker is relocating its UK headquarters to the first phase of Newcastle’s Pilgrim Place, after exchanging contracts on 10,000 sq,ft of new office space.

5-minutes with: Paddy Matheson of Knight Frank

Knight Frank and Avison Young are working together as our joint letting agents at Bank House. We have been talking to Knight Frank’s Paddy Matheson to find out what is happening in the office sector and how Bank House will be able to accommodate occupier requirements in a fast-changing market.

First occupier confirmed for Newcastle landmark development

One of the North East’s most high-profile development schemes has secured an international law firm as its first occupier, seven months ahead of practical completion.

Interest in Bank House ramps up as new visuals released

Nine months ahead of the completion of the inaugural building in the multi-million-pound transformation of Pilgrim Street, marketing of Bank House has launched this week.

5-minutes with: Tony Wordsworth of Avison Young

Kicking off our new series of interviews with members of the Bank House delivery team, we caught up with Tony Wordsworth, director at Avison Young, to find out more about his involvement in the project (which dates back 20 years!!)